Deskripzioa
Instant Knowledge Base helps you launch a modern self-service help center in minutes, perfect for product docs, SaaS onboarding, internal SOPs, and FAQs. It includes a clean UI, AJAX live search, FAQ schema for rich results, role-based access, and flexible templates. Reduce tickets, improve CSAT, and keep answers consistent across your site.
Highlights
- AJAX live search & filters for instant results.
- Custom post type for structured articles plus Help Topics (categories).
- FAQ system with Google FAQ schema for SEO-friendly snippets.
- Role-based access (global + per-article overrides).
- Related & most-viewed articles, breadcrumbs, and icons for topics.
- Fully responsive and theme-friendly.
- Shortcode to embed anywhere:
[instant_knowledgebase].
Why it’s different
- Built for speed and clarity (reduces support friction).
- Thoughtful privacy/GDPR controls (analytics respect consent).
- Templates for home, category, and single views; additional layouts are available in the separate Pro add-on.
⭐ WALK-THROUGH: Instant Knowledge Base Tutorial
Learn how to install, activate, and configure your knowledge base with our easy step-by-step guide.
Knowledge Base Features
- Unlimited KB Articles: Create an unlimited number of KB articles
- Unlimited FAQs: Create Modern & SEO Schema FAQs
- Modern, responsive layout
- Custom post type for Knowledge Base Articles
- Help Topics (categories) + hierarchy
- Typography (Google Fonts):
- Real-time AJAX search and filters
- Unified Shortcode:
[instant_knowledgebase] - Related and Most Viewed articles
- Like/Dislike feedback
- Breadcrumbs and topic icons
- Role-based access (global + per-article)
- Category visibility controls & empty-category options
- Custom article & Help Topic ordering for a structured homepage and categories
Go PRO for additional features
- Layout Designs: 4+ professionally designed layouts you can instantly switch between and customize to match your brand.
- Advanced analytics dashboard: Track searched keywords, missing content, engagement, and article performance to optimize your KB.
- Conversion Funnels & Automated Insights: Identify drop-off points, user intent, and improvement opportunities with smart automated insights.
- Advanced search UI: Includes dropdown search, live suggestions, instant search results, and more.
- Hero section builder: Customize your KB hero section, with colors, backgrounds, animations, and advanced options.
- Interactive checklists: Add interactive checklists or single checkboxes inside articles for tutorials and workflows.
- PDF export: Export articles or full analytics reports with one click.
- KB Widget Add your knowledge base anywhere using the [ikbase_widget] shortcode. Give users quick search access with live, dropdown results right inside the page they’re on.
- Video Section Add video/tutorial section for the demo videos
- Product sections & landing: Multiple product lines, product-scoped help topics, and an optional product picker before the main knowledge base.
👨💻 Help Center & Support
Need help setting up? Want to explore features or request support?
💙 Love Instant Knowledgebase?
If this plugin saves you time or improves your support process, show your support:
Pantaila-argazkiak
Default Template (Free) – Home Page Search bar and categories layout 
Default Template (Free) – Category Page – Clean category layout 
Default Template (Free) – Single Article Page – Single Article layout for easy reading
Blokeak
Plugin honek 1 blokea hornitzen du.
- Checklist
Instalazioa
You can install the Instant Knowledgebase plugin in three ways:
Automatic
- In Plugins Add New, search for Instant Knowledge Base.
- Click Install Now, then Activate.
Upload
- Download the ZIP.
- Go to Plugins Add New Upload Plugin.
- Upload the ZIP, Install Now, then Activate
MEG
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How do I display the knowledge base on my site?
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Use the [instant_knowledgebase] shortcode on any WordPress page or post to display the knowledge base.
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Can I restrict access to certain users?
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Yes. You can enable user-role restrictions from Settings > Knowledge Base to control who can view articles.
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Is this plugin mobile-friendly?
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Yes, it is fully responsive and optimized for smartphones and tablets.
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Can I customize the look and feel?
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Absolutely. You can apply custom CSS or override the plugin’s templates to match your site’s branding.
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Does it include article analytics?
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Yes. Built-in view counters, like/dislike feedback system, and comprehensive analytics dashboard help track user engagement.
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Can I import or export articles?
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Yes. The plugin includes import/export functionality for easy backup and transfer of knowledge base content.
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Does this plugin support FAQs?
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Yes. From v1.0.5, you can enable a dedicated FAQ system with schema markup for SEO.
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Can I hide certain categories?
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Yes. Categories can be hidden or shown on the frontend from category settings (new in 1.0.5).
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Can I hide empty categories?
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Yes. There’s a global option in Basic Settings to show/hide empty help topics.
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Does it include analytics?
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Yes. The free plugin includes basic counters, feedback, and admin analytics summaries. Advanced analytics, funnels, and external integrations (GA4, Mixpanel) are provided by the separate Pro add-on.
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Can I use the widget anywhere?
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The KB widget shortcode (
[ikbase_widget]) is provided by the separate Pro add-on. -
Can I change the terms “Articles” and “Categories”?
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Yes. You can rename “Articles” to “Knowledge Base” and “Categories” to “Help Topics” in the settings.
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How do I organize articles?
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Articles can be grouped using help topics (formerly categories) for better organization and navigation.
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Can I control access per article?
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Yes. You can set access permissions globally or override them on a per-article basis.
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What happens when I uninstall the plugin?
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The plugin provides options to retain or remove data, giving you more control during uninstallation.
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What analytics features are available?
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The free plugin includes view counts, feedback, and admin analytics summaries. Advanced analytics and exports are provided by the separate Pro add-on.
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Can I use custom fonts?
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Yes. The free plugin supports core typography settings. Additional typography options (including more Google Fonts controls) are provided by the separate Pro add-on.
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Yes. Additional layouts (Help Center Modern, Opt-in Focus v2, Content Focus, etc.) are provided by the separate Pro add-on.
Berrikuspenak
2025(e)ko abuztuaren 11(a)
I’ve tried a few knowledge base plugins, but Instant Knowledge Base has been by far the easiest and most polished to work with. The modern, mobile-friendly design looks great on any device, and I love how I can organize articles into clear topics so visitors find answers fast. The live AJAX search is super quick, and the related articles feature keeps people reading instead of bouncing away.
Setting it up was painles just a few clicks and my help center was live. The customization options are solid, and I like that I can control access for certain articles or user roles when needed.
It’s simple, it’s smart, and it’s saved me a ton of time answering repetitive questions. Highly recommended!
Laguntzaileak eta Garatzaileak
“Instant Knowledge Base” software librea da. Ondoko pertsonek egin dizkiote ekarpenak plugin honi.
Laguntzaileak
Itzul zaitez Instant Knowledge Base zure hizkuntzara.
Garapena interesatzen zaizu?
Araka kodea, begiratu SVN biltegia edo harpidetu garapen erregistrora RSS bidez.
Aldaketen loga
1.1.3 – 2026-04-12
- Fix: Reliable Layout saves with Pro using one layout field and deferred submit handling.
- Change: Removed duplicate Help Center hero and Opt-in search fields; use General settings instead.
- Improvement: Bug fixes and minor improvements.
1.1.2.1
- Fix: Product-based organization now works consistently as a Pro-only feature in the free core plugin..
- Improvement: Moved inline scripts and styles into shared assets; removed all literal and tags.
1.1.2
- Moved remaining Pro settings ownership out of core and into Pro extension hooks
- Fixed Product taxonomy bootstrap so Product sections register correctly again
- Updated the Upgrade page link to the current Instant Knowledge Base product page
- Cleaned dead legacy hero and product admin callbacks from core settings
- Improved free and Pro runtime separation for shortcode and hero behavior
- Fix: Escaped shortcode article links, titles, and excerpts for safer frontend output
- Fix: Hardened JSON-LD and JSON export output with safer wp_json_encode() defaults
- Fix: Hardened admin settings request handling with nonce verification, unslashing, and stricter input sanitization
- Fix: Added nonce protection to category term metadata and Product assignment save handlers
- Fix: Normalized AJAX request validation for search, ratings, category loading, and analytics session tracking
- Fix: Improved frontend query parameter handling for product filters, breadcrumbs, templates, and search routing
- Fix: Secured article access and taxonomy meta box saving with verified nonces and validated IDs
1.1.1
- Improved fonts and text styles across articles, FAQs, and search for a consistent reading experience
- Refined layout and spacing for better readability on all screen sizes, including wide monitors
- Enhanced live search with faster results, cleaner UI, and improved accuracy
- Fixed search issues and removed duplicate or conflicting search processes
- Improved navigation with clearer categories, hierarchy, and sidebar structure
- Fixed multiple bugs affecting icons, templates, and overall stability
1.1.0
- Feature: Added Analytics Dashboard with article views, searches, popular articles, and feedback stats
- Feature: “Was this helpful?” feedback added to articles and FAQs
- Feature: Hero Background toggle added for the knowledge base header
- Feature: Added Pro Video Tutorials section for PRO Version
- Improvement: Cleaner search bar design and more consistent layouts
- Improvement: Better readability when Hero Background is disabled
- Fix: Article view counts now work correctly without the Pro plugin
- Fix: Improved compatibility and stability when using the Pro plugin
- Improvement: General performance, security, and WordPress compliance updates
- Product sections and Product Landing Page are provided by Instant Knowledge Base Pro (not in the free plugin).
- [Premium] Improved Pro update handling and reliability
1.0.9
- UI Enhancement: Modern Search Interface & Improved User Experience for default Layout Design
- UI Enhancement: Default layout homepage improvement with configurable Frequently Read Articles visibility and position
- UI Enhancement: Moved Universal Hero Section Settings to dedicated Hero Section tab in settings menu
- Tweak: Optimized search bar spacing and padding for improved readability
- Update: Compatibility update to WP version 6.9
1.0.8
- Feature: Style-specific FAQ templates – all FAQ URLs now support style selection (Default, Compact, Content Focus)
- Feature: FAQ category taxonomy templates – complete template system for FAQ category pages (
/faq-category/) - Feature: Compact style FAQ templates – archive, single, and category templates with modern gradient design
- Feature: Enhanced FAQ breadcrumb system – automatically includes “Knowledge Base > FAQ > Category” hierarchy
- Feature: Fallback content processing function – ensures compatibility when the Pro plugin is not active
- Feature: Complete separation of premium features into a standalone Pro plugin
- Feature: Added complete French (France) translation with 30+ translated strings
- Feature: Added complete Spanish (Spain) translation with 30+ translated strings
- Improvement: All FAQ templates follow consistent design standards matching article templates
- Tweak: Related FAQs and category links added to single FAQ templates
- Tweak: Search functionality integrated into all FAQ archive templates
- Fix: Template hierarchy now properly supports all FAQ URLs (archive, single, category)
1.0.7
- Fix: Minor bug fixes and improvements
- Fix: Enhanced stability and performance optimizations
1.0.6
- Fix: Shortcodes in article content now display as plain text instead of being executed
- Feature: Article ordering within categories – set custom order numbers for articles (Premium)
- Feature: Subcategories with parent category relationships – organize content hierarchically
- Feature: Interactive checklists – add checkable task lists to articles (Premium)
- Feature: Single checkboxes – add individual checkboxes anywhere in articles (Premium)
- Improvement: Optimized article content spacing – reduced line spacing and list item spacing for better readability
- Improvement: Updated default layout with clean “Was this helpful?” feedback system and simplified “Also Read” section
- Feature: Customizable widget text – edit widget title and subtitle from Knowledge Base > Settings > Widget
1.0.5
- Feature: Category visibility controls – hide or show help topics/categories on the frontend
- Feature: Admin interface – added “Frontend Visibility” dropdown in category editor
- Feature: Category list view – new “Visibility” column with status indicators
- Feature: Empty categories setting – option to show/hide empty help topics
- Feature: FAQ system – enable/disable from settings with dedicated categories
- Feature: Google FAQ structured data – proper schema markup for SEO rich snippets
- Feature: Default FAQ category – automatically created when FAQ system is enabled
- Feature: [Premium] Knowledge Base Widget
[ikbase_widget]with customization options - Feature: [Premium] Real-time analytics dashboard with live activity tracking
- Feature: [Premium] Conversion funnel tracking with visualization
- Feature: [Premium] External analytics integration with Google Analytics 4 (GA4) and Mixpanel
- Feature: [Premium] Automated insights and recommendations system
- Feature: [Premium] Widget-specific analytics tracking and performance monitoring
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Feature: [Premium] Advanced activity feed with user behavior visualization
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Tweak: Hidden categories are excluded from frontend but remain accessible via direct URL
- Tweak: Updated templates to support category filtering consistently
- Tweak: Empty category logic improved – global setting to hide them from frontend
- Tweak: FAQ SEO optimization – FAQs follow Google schema guidelines
- Tweak: [Premium] Widget – improved customization, responsive design, and AJAX search
- Tweak: Enhanced analytics database structure for real-time data and funnels
- Tweak: Improved error handling, debugging, and security for analytics endpoints
- Fix: Fixed real-time analytics data refresh and display issues
- Fix: Resolved conversion funnel visualization and loading problems
- Fix: Improved analytics tracking reliability and consistency
- Fix: Enhanced widget analytics with proper event tracking
1.0.4
- Feature: [Premium] Content editor tools with code formatting and content boxes (Tip, Info, Warning)
- Feature: [Premium] Media support with image, GIF, video, and iFrame embedding via WordPress Media Library
- Feature: Image Lightbox – Click any editor-inserted image/GIF to open a fullscreen preview with next/previous navigation and keyboard support (Arrow keys, Esc)
- Feature: [Premium] iFrame embedding with customizable dimensions and responsive design
- Feature: Editor toolbar buttons for Tip, Info, Warning, GIF, Video, and iFrame now use icons for a cleaner, consistent UI
- Feature: Automatic frontend styling for code blocks, content boxes, media elements, and iFrames
- Fix: Import/Export – Improved reliability, added support for all settings, categories, and tags, and enhanced security checks
- Tweak: Enhanced frontend styling with responsive design and dark theme support
- Tweak: Improved import/export interface with clearer messages and better usability
- Tweak: Rebranded footer text to “Powered by Seventh Sky” across templates and admin preview
- Fix: Branding visibility logic – plugin credit is opt-in and controlled by an admin setting
- Feature: Slug/Permalink improvement – you can now use a page at /knowledgebase without conflicts; the CPT archive auto-disables when a page with the same slug exists, while single article URLs remain at /knowledgebase/{article}. After creating/removing the page, re-save Permalinks to flush rewrites
1.0.3
- Feature: [Premium] Comprehensive analytics dashboard with search tracking, article performance, and user engagement metrics
- Feature: [Premium] Advanced hero section builder with customizable backgrounds, animations, and content
- Feature: [Premium] Premium templates (Help Center Modern, Opt-in Focus v2, Content Focus) with enhanced layouts
- Feature: [Premium] GDPR compliance tools with customizable cookie consent banner
- Feature: [Premium] Typography customization with Google Fonts integration
- Feature: [Premium] Export/Import functionality for easy data management and backup
- Feature: Article hierarchy system with sections, subcategories, and article types
- Feature: Breadcrumb navigation for improved user experience
- Feature: [Premium] PDF export functionality for reports and articles
- Feature: [Premium] Performance tracking with scroll depth and time spent metrics
- Feature: [Premium] Advanced search features including dropdown search and live suggestions
- Tweak: Enhanced admin interface with improved settings organization
- Tweak: Better mobile responsiveness across all templates
- Tweak: Improved search algorithm for more relevant results
- Tweak: Enhanced user role management and access controls
- Fix: Various bug fixes and performance improvements
- Fix: Improved compatibility with different WordPress themes
- Fix: Enhanced security measures and data validation
1.0.2
- Feature: Added option to restrict knowledge base access to logged-in users. This can be set globally, with the option to override on individual articles.
- Feature: Introduced import/export functionality for easier data management.
- Feature: Added more user control during uninstallation.
- Tweak: Renamed Articles to Knowledge Base.
- Tweak: Renamed Categories to Help Topics.
- Tweak: Improved UI/UX for a smoother user experience.
- Fix: Minor bug fixes and performance enhancements.
1.0.1
- Improvement: Enhanced relevance of search results.
- Fix: Corrected search result alignment to better match theme settings.
1.0.0
- Initial Release